Freshlya Fusion Café (“we”) cares about your privacy. This page explains what information we collect when you use freshlya.com, why, and how we protect it.
1. Information we collect
- Order details: name, mobile number, delivery address, email (optional), what you ordered and your order notes.
- If you create an account: name, email, phone, saved addresses and your password (stored encrypted — even we can't read it).
- Payments: bKash, Nagad and card details are entered on the payment provider's own page. We only receive a transaction number and whether the payment succeeded — we never store card numbers, PINs or passwords.
- Technical information: IP address, browser and device type, and server logs — for security and fixing problems.
2. How we use it
- To prepare and deliver your order, and to call you if needed.
- To email your order confirmation and status updates.
- To show your account, order history and saved addresses.
- To prevent fake orders and fraud, and to improve the site.
We don't send promotional messages without your permission, and we never sell your information.
3. Who we share it with
- Delivery riders: only your name, phone number and address, to bring your food.
- Payment providers: bKash, Nagad and SSLCommerz, to complete your payment.
- Email service: we use an email provider (Brevo) to send order emails.
- Analytics and advertising: when switched on, Google Analytics and the Meta (Facebook) Pixel collect general usage information, such as which pages were viewed.
- Legal requirements: when required by law.
4. Cookies
We use cookies to run the site: keeping you signed in and remembering your cart (session), security (XSRF-TOKEN) and your language (lang). When switched on, Google and Meta cookies measure visits and advertising results. You can block or delete cookies in your browser settings, but the cart and sign-in won't work without them.
5. How long we keep it
Order records are kept for accounting and legal needs. If you ask us to delete your account, we delete it and your saved addresses; required order records may be kept. Safety backups are kept for at most 14 days.
6. Security
The whole site runs over HTTPS (an encrypted connection), passwords are stored encrypted, and only authorised staff can see order details.
7. Your choices
Contact us to see, correct or delete the information we hold about you. You can change your account details yourself on the “Profile” and “Addresses” pages.
8. Changes
We may update this policy from time to time; the date at the top shows when it last changed.
9. Contact
Email: support@freshlya.com · Phone: +880 9658 788505
Freshlya Fusion Café, Thana Road, Savar, Dhaka.